Network Degradation United Kingdom

The line card has been replaced, confirmed fully operational, and traffic is now being brought back to the site. We are resolving this case at this time.

Engineers have found the issue with a failed line card in a Juniper MX240 peering router in the Slough, UK datacenter. Traffic has been diverted and this card is currently being replaced.

Customer impact at this time should now be low, if at all. We will update you as soon as this has been fully restored.

We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the UK. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.