Network Degradation in Europe

This issue has been resolved and full redundancy across our backbone between Amsterdam and London has been restored.

We are now resolving this incident.

We can confirm that all traffic levels continue to show normal at this time. We are downgrading this incident from major to minor while we await updates from our providers regarding the outages. All traffic engineering is complete.

We will provide further updates here as they become available.

At 23:00 UTC exactly, we lost two of our three backbone links between London and Amsterdam. This caused contention on the remaining link. Engineers performed traffic engineering to balance traffic via alternate paths to mitigate this issue. All 3 links are served by separate fiber providers and diverse paths. We are currently working with the two affected fiber providers to understand the root cause of this issue and will provide further updates here as they become available.

We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in Europe. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.