Platform Maintenance: May 16 from 2020-05-16 13:00 UTC to 2020-05-17 00:00 UTC

On Saturday May 9 & Saturday May 16, 2020 between 13:00 UTC and 23:59 UTC each day, we will perform back-end, UI and API software upgrades across our platform to release new features and functionality.

There will be no disruption to network services during the maintenance, however network routing changes will occur as we perform the upgrades. This may result in increased latency for short periods of time. Additionally, there is a potential for false down/up alerts while the work is being performed, although we will take every precaution to prevent them.

Customers are encouraged to refrain from making changes to their networking configurations during this maintenance window. If changes are made, however, it may take up to 30 minutes for those changes to be reflected across our network if newly added infrastructure is not yet synced at the time the change is made.

If you have any questions or concerns regarding this notification, please contact us by creating a support case at https://support.totaluptime.com or by contacting your account manager. We greatly value your business and are working hard to improve our platform and service to you.